Tidio pricing 2026:plans, Lyro AI tiers and add-ons
Tidio prices its help desk by billable conversations and its Lyro AI agent by separate AI conversation tiers, with Flows sold as another add-on. Here is what each plan includes, what Lyro adds, and what a growing team really pays.
- 14-day free trial
- No credit card
- Unlimited agents on Basic and up
A store with a busy chat widget
List prices1,000 chats answered by your team + 500 by Lyro AI
- Growth, 1,000 conversations$149
- Lyro, 500 AI conversations$292
- Up to 5,000 conversations, AI includedIncluded
- Unlimited seats, ticketingIncluded
Annual billing list prices, November 2026.
Quick answer
Updated November 3, 2026How much does Tidio cost?
Tidio has a Free plan (50 conversations), Starter at $29 a month (100 conversations), and Growth from $59 a month (250 conversations, scaling to $349 for 2,000). Plus starts at $300 a month, and Premium is custom. Annual billing gives two months free.
The Lyro AI agent is priced separately, from $39 a month for 50 AI conversations up to $700 a month for 1,000. A team handling 1,000 chats plus 500 Lyro conversations pays about $441 a month billed annually. Social Intents includes the AI agent in a flat plan from $39 to $199 a month.
Plans
Tidio plans and what they include
Every Tidio plan is metered by billable conversations. Lyro AI and Flows are sold as separate tiers.
Free
Try live chat
$0/month
Free forever
- 50 billable conversations / month
- Up to 10 seats
- Live chat and shared inbox
- One-time Lyro AI trial credits
Lyro conversations beyond the trial need a paid Lyro tier.
Starter
Small sites
$24/month
$29 billed monthly
- 100 billable conversations / month
- Up to 10 seats
- Everything in Free
- Lyro AI sold separately
Annual price is $290 a year.
Growth
Growing teams
$49/month
from $59 billed monthly
- 250 to 2,000 billable conversations
- Up to 10 seats
- Price scales with conversation tier
- Lyro AI sold separately
At 1,000 conversations Growth is $179 monthly or $149 billed annually.
Plus & Premium
High-volume support
$300+/month
Premium is custom
- Custom conversation volume and seats
- AI and human conversations priced separately
- Premium starts at 3,000 Lyro conversations with a 50% resolution guarantee
Per-unit Plus rates are not published.
Tiers
Tidio conversation tiers and Lyro AI pricing
Two meters run side by side: conversations your team handles, and conversations Lyro AI handles.
Starter & Growth (human conversations)
| Billable conversations | Monthly billing | Annual billing (per month) |
|---|---|---|
| 100 (Starter) | $29 | $24 |
| 250 | $59 | $49 |
| 400 | $89 | $74 |
| 600 | $129 | $108 |
| 800 | $159 | $133 |
| 1,000 | $179 | $149 |
| 1,500 | $249 | $208 |
| 2,000 | $349 | $291 |
Lyro AI agent (AI conversations)
| Lyro AI conversations | Monthly billing | Annual billing (per month) |
|---|---|---|
| 50 | $39 | $33 |
| 100 | $75 | $63 |
| 150 | $110 | $92 |
| 200 | $140 | $117 |
| 300 | $210 | $175 |
| 500 | $350 | $292 |
| 750 | $525 | $438 |
| 1,000 | $700 | $583 |
Watch the Lyro meter. 1,000 AI conversations cost $700 a month on monthly billing, which is more than the Growth plan itself. Flows automation is another add-on, from $29 a month for 2,000 visitors reached up to $299 for 100,000.
Cost calculator
Tidio vs Social Intents: run your numbers
Pick the tiers that match your volume. Social Intents counts AI and human conversations against one allowance with the AI agent included.
Your team
Snaps to Tidio’s published Starter and Growth tiers.
Snaps to Lyro’s published AI conversation tiers.
Estimated monthly cost (billed annually)
You would pay about less per month, or a year.
At this volume the two cost about the same. Compare features below to decide.
Tidio estimate uses annual Starter/Growth and Lyro tier prices, excluding Flows and Plus/Premium. Social Intents uses the smallest annual plan that covers all conversations.
Examples
What Tidio costs at three team sizes
Annual billing on both sides. The AI share grows as teams lean on automation.
| Team | Tidio / month | Social Intents / month | Saved per year |
|---|---|---|---|
| Small siteStarter (100 chats) + Lyro 50 | $57 | $39Starter | $216 |
| Growing storeGrowth 1,000 chats + Lyro 300 | $324 | $99Pro | $2,700 |
| Busy support teamGrowth 2,000 chats + Lyro 1,000 | $874 | $99Pro | $9,300 |
Tidio totals = Starter or Growth tier + Lyro tier, at annual prices. Flows and Plus/Premium are excluded. Social Intents seats: 4 on Starter, unlimited on Basic and up.
Verdict
Is Tidio worth the price?
Great for small stores. The math changes as AI volume grows.
Where Tidio earns its price
A fair read of what you get.
- A real free plan and a low-cost Starter for small sites
- Polished widget with strong ecommerce and Shopify roots
- Lyro is quick to set up from your FAQ content
- Visual Flows builder for proactive campaigns
Where the bill grows
Costs to model before you sign.
- Lyro AI is metered separately and can cost more than the plan itself
- Conversation tiers step up as you grow, plus a separate Flows meter
- You cannot pick the AI model Lyro uses, while Social Intents lets you choose ChatGPT, Claude or Gemini
- Agents answer in the Tidio panel, not in Microsoft Teams or Slack
Compare
Social Intents vs Tidio at a glance
One allowance for AI and human chats, answered where your team already works.
| Social Intents | Tidio | |
|---|---|---|
| Starting price | $39/mo | Free; Starter $29/mo |
| AI agent pricing | Included in plan | Lyro from $39/mo |
| AI engines | ChatGPT, Claude or Gemini | Lyro (Tidio) |
| Answer chats from Microsoft Teams | ||
| Answer chats from Slack or Google Chat | ||
| Seats | Unlimited on Basic and up | Up to 10 on Free to Growth |
| Free trial | 14 days | 7 days |
Get AI and live chat on one plan
Answer from Microsoft Teams, Slack or Google Chat with an AI agent included.
Tidio pricing FAQ
Straight answers about Tidio plans, Lyro and add-ons.
How much does Tidio cost per month?
Is Lyro AI included in Tidio plans?
What is a billable conversation in Tidio?
Does Tidio have a free plan?
How much does Tidio Flows cost?
What is a cheaper alternative to Tidio?
Keep comparing
More pricing breakdowns and comparisons.
AI and live chat, one predictable bill
Train an AI agent on your site, hand off to your team in Teams, Slack or Google Chat, and stop paying a second meter for AI.
14-day free trial · No credit card required · Unlimited agents on Basic and up
Pricing sources: tidio.com/pricing, checked November 3, 2026. All prices are US list prices in USD before tax and any negotiated discounts. Vendors change pricing often, so confirm current numbers on their site before you buy. Tidio is a trademark of its owner. Social Intents is not affiliated with or endorsed by Tidio.
Social Intents pricing
One price for AI and human chat
Your AI agent and your team share a single conversation allowance. No separate AI meter.
Starter
For small teams
$39/month
Billed annually
Basic
For growing businesses
$69/month
Billed annually
Pro
For scaling teams
$99/month
Billed annually
Business
For large organizations
$199/month
Billed annually
No per-resolution fees and no per-seat fees on Basic and up. AI answers are included in your plan’s conversations. See full pricing