Updated November 2026

Intercom pricing 2026:seats, Fin AI agent fees and the real bill

In May 2026 Intercom renamed its company Fin. Intercom is still the help desk, priced per seat ($29 to $132 a month), and Fin is the AI agent, billed at $0.99 per outcome inside Intercom or on Zendesk, Salesforce and other help desks. Here is the full price list, what a real team pays, and a calculator to run your own numbers.

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14-day free trial
No credit card
Unlimited agents on Basic and up

A 5-agent support team

List prices

1,000 chats a month, half resolved by AI

Intercom Advanced + Fin$920/mo

5 seats × $85$425
500 Fin outcomes × $0.99$495

Social Intents Pro$99/mo

Unlimited seatsIncluded
AI answers, ticketing, AI actionsIncluded

Difference $821/mo less

Annual billing list prices, November 2026.

Quick answer

Updated November 3, 2026

How much does Intercom (Fin) cost?

Intercom costs $29, $85 or $132 per seat per month billed annually (Essential, Advanced and Expert), or $39, $99 and $139 billed monthly. The Fin AI agent is billed separately at $0.99 per outcome, which is mostly resolved conversations. On another help desk, Fin has no seat fee but a 50-outcome monthly minimum. Copilot for human agents is about $35 per user per month.

A 5-person team on Advanced whose AI resolves 500 chats a month pays about $920 a month before add-ons. For comparison, Social Intents is a flat $39 to $199 a month with AI answers included and unlimited seats on Basic and up.

Plans

Intercom plans and what each one includes

Every Intercom plan is priced per full seat. Fin AI is included on all three, but every outcome it delivers is billed separately.

Essential

Small teams getting started

$29/seat/mo

$39 billed monthly

Fin AI agent (billed per outcome)
Messenger, shared inbox and ticketing
Public help center
Pre-built reports and simple automations
Slack integration

New customers may see a promotional $19/seat for the first period. Lite seats are not available on Essential.

Most chosen

Advanced

Growing support teams

$85/seat/mo

$99 billed monthly

Everything in Essential
Workflows builder
Multiple team inboxes, round-robin assignment
Multilingual and private help center
Custom reports, Salesforce integration
20 free Lite seats

Fin outcomes are still $0.99 each on top of the seat price.

Expert

Large or regulated teams

$132/seat/mo

$139 billed monthly

Everything in Advanced
SSO and identity management
HIPAA support, SLAs
Workload management, multibrand
Real-time dashboard
50 free Lite seats

Enterprise contracts and Fin Voice are quote-only.

Fin AI agent

Fin AI agent pricing

Fin is priced per outcome, not per conversation, whether it runs inside Intercom or on another help desk. At most one outcome is billed per conversation.

Most common

Fin inside Intercom

Bundled on every Intercom plan

$0.99/outcome

plus $29–$132 per seat / month

Same $0.99 outcome price on Essential, Advanced and Expert
Seats billed separately per agent
Usage alerts and hard limits available

Copilot, Proactive Support and Pro are add-ons.

Fin on your help desk

Zendesk, Salesforce, HubSpot and more

$0.99/outcome

50 outcomes / month minimum

No seat, setup or platform fees for Fin
Works with Salesforce, HubSpot, Freshdesk, Front, Zoho, Gorgias and others
14-day trial with unlimited outcomes

You still pay for the help desk Fin is connected to.

Fin Voice & enterprise

Phone and large contracts

Custom

Contact Fin sales

AI voice agent pricing is quote-only
Committed-volume contracts
Custom security and SLAs

No public rate card in November 2026.

What counts as a billable outcome

Resolution: $0.99

The customer does not ask for more help after Fin’s last answer. This is the outcome most support teams pay for.

Procedure handoff: $0.99

Fin completes a configured procedure and hands the conversation on. Billed once per conversation.

Qualification: $9.99

In sales use, Fin qualifies a lead. Disqualification and self-serve routing are $0.99 each.

Not billed

Escalations to a human, questions Fin cannot answer, frustrated customers and abandoned chats are not charged.

Fin cost at different volumes

Fin AI agent cost by volume
Fin outcomes / month	Fin cost / month	Chats at 50% resolution	Social Intents plan
100	$99	200	Starter · $39
500	$495	1,000	Basic · $69
1,000	$990	2,000	Pro · $99
2,500	$2,475	5,000	Pro · $99
5,000	$4,950	10,000	Business · $199

The budgeting catch: the better Fin performs, the more you pay. A busy month or a seasonal spike raises the bill with no ceiling unless you set a hard limit, and a hard limit means Fin stops answering. Fin figures above exclude seats or help desk fees.

Add-ons

Intercom add-ons that change the total

The seat price is only the start. These are the line items teams most often add.

Intercom add-on pricing
Add-on	Price	What it does
Copilot	$35 per user / month	AI assistant that drafts answers for human agents. Each full seat includes 10 free Copilot conversations a month.
Pro add-on (with Operator)	About $99 to $100 / month	CX Score, AI topics, trends, monitors and AI scorecards. Extra Operator credits $0.01 each.
Proactive Support Plus	$99 / month (500 messages)	Product tours, surveys, posts, push and series, with per-message overage.
SMS, WhatsApp, phone, bulk email	Pay as you go	Billed per message or minute and varies by region. Inbound email and chat are included.
Premier Support	Contact sales	Faster SLAs and a dedicated support path.

Cost calculator

Intercom vs Social Intents: run your numbers

Move the sliders to match your team. Intercom is calculated from published per-seat prices plus $0.99 per Fin outcome.

Your team

Intercom plan, or Fin on your own help desk

Agents (full seats)

Chats per month

Share resolved by AI

Fin only bills resolved outcomes, so this drives the AI line.

We need ticketing and AI actionsPicks Social Intents Pro or higher, which includes help desk ticketing and custom AI actions.

Estimated monthly cost (billed annually)

Intercom

Social Intents

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Intercom estimate uses annual seat prices and $0.99 per Fin outcome, excluding Copilot, add-ons and usage channels. “Fin only” applies the 50-outcome minimum and excludes your help desk fees. Social Intents uses the smallest annual plan that covers your chats.

Examples

What Intercom costs at three team sizes

Same assumptions throughout: annual billing, ticketing on both sides, and the AI resolves half of all chats.

Intercom vs Social Intents monthly cost by team size
Team	Intercom / month	Social Intents / month	Saved per year
Small team3 agents on Essential · 400 chats · 200 Fin outcomes	$285	$99Pro	$2,232
Growing team8 agents on Advanced · 2,000 chats · 1,000 Fin outcomes	$1,670	$99Pro	$18,852
Large team20 agents on Expert · 8,000 chats · 4,000 Fin outcomes	$6,600	$199Business	$76,812

Intercom totals = seats × annual seat price + Fin outcomes × $0.99. Copilot, Proactive Support and usage-based channels would add to these figures. Social Intents is shown on Pro or higher so ticketing is included on both sides.

Budgeting

How to forecast a per-outcome bill

Four things that move Fin spend from month to month.

Success raises the bill

Every improvement to your help content lifts the resolution rate, and that raises what you pay.

Seasonal spikes

Holiday rushes and launches multiply outcomes. There is no ceiling unless you set one.

Hard limits stop the AI

Once a hard limit is hit, Fin stops resolving and customers wait for a person.

Sales outcomes cost 10x

Qualified leads are $9.99 each, so sales use cases budget very differently from support.

Verdict

Is Intercom worth the price?

It depends on whether you use the depth you pay for.

Where Intercom earns its price

A fair read of what you get.

A mature all-in-one suite with inbox, help center, tickets, product tours and reporting
Fin is a strong AI agent with procedures, and you only pay when it delivers an outcome
Deep workflows, SLAs and HIPAA support on higher tiers
A 14-day free trial with Fin included

Where the bill grows

Costs to model before you sign.

Every agent needs a paid seat, so headcount growth raises the bill
Fin outcomes are uncapped by default, so success and seasonal spikes cost more
Copilot, Proactive Support and the Pro add-on are extra line items
Agents work in the Intercom inbox, not in Microsoft Teams or Slack

Compare

Social Intents vs Intercom at a glance

Built for teams that want AI support without per-seat and per-resolution billing.

Social Intents vs Intercom
	Social Intents	Intercom
Starting price	$39/mo flat	$29/seat/mo
AI agent pricing	Included in plan	$0.99 per outcome
Unlimited agents	Basic and up
AI engines	ChatGPT, Claude or Gemini	Fin (Intercom)
Answer chats from Microsoft Teams
Answer chats from Slack		Notifications
Help desk ticketing	Pro and up
WhatsApp & SMS	Basic and up	Pay as you go
Free trial	14 days	14 days

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Intercom and Fin pricing FAQ

Short answers to the questions teams ask before signing an Intercom or Fin contract.

How much does Intercom cost per month?

Intercom costs $29 (Essential), $85 (Advanced) or $132 (Expert) per seat per month billed annually, or $39, $99 and $139 billed monthly. Fin AI outcomes are billed on top at $0.99 each. A 5-agent team on Advanced pays $425 a month in seats before any AI usage.

Is Intercom now called Fin?

Partly. In May 2026 the company renamed itself Fin. Intercom remains the name of its customer service platform (inbox, help center and ticketing), and Fin is the AI agent. Both are priced on this page.

Is Fin AI included in Intercom plans?

Fin is available on every Intercom plan, but it is not free. Each billable outcome, mostly a resolved conversation, costs $0.99, so Fin appears on your invoice as a usage charge on top of seats.

What counts as a Fin outcome?

Resolutions (the customer does not ask for more help), procedure handoffs, disqualifications and self-serve routing are $0.99 each. A qualified sales lead is $9.99. Escalations to a human, unanswered questions and abandoned chats are not billed, and Intercom charges at most one outcome per conversation.

Can I use Fin without Intercom?

Yes. Fin can run on Zendesk, Salesforce, HubSpot, Freshdesk, Front, Zoho, Gorgias and other help desks at $0.99 per outcome, with a 50-outcome monthly minimum and no seat or platform fees. You still pay for that help desk separately.

Does Intercom have a free plan?

No. Intercom offers a 14-day free trial with Fin included, but there is no permanent free plan. Startups may qualify for its Early Stage program discount.

Why is Intercom so expensive?

Intercom combines per-seat pricing with usage-based AI. Costs rise with each agent you add and each conversation Fin resolves, and add-ons like Copilot ($35 per user per month) and Proactive Support Plus ($99 a month) add more.

What is a cheaper alternative to Intercom?

Social Intents is a flat-rate alternative from $39 a month, with an AI agent powered by ChatGPT, Claude or Gemini included and unlimited agents from the $69 Basic plan. Agents can answer from Microsoft Teams, Slack or Google Chat. See our Intercom alternative comparison.

Can I cap my Intercom Fin spend?

Yes. Intercom provides usage alerts and hard limits. Once a hard limit is reached Fin stops resolving conversations, so customers wait for a person instead.

More pricing breakdowns and comparisons.

Intercom alternative Full feature-by-feature comparison of Social Intents and Intercom. Chatbase pricing Message credits, plans and add-ons explained. Fin AI alternative An AI agent without per-resolution fees. Tidio pricing Tidio plans, Lyro AI tiers and add-ons explained. AI agent for customer service An AI support agent that takes action and escalates to Teams or Slack. Live chat software comparison Compare the leading live chat tools side by side.

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