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Help desk + AI agent + live chat

Help desk softwarewith an AI agent built in

Social Intents is a help desk and ticketing system where an AI agent answers first, your team picks up live chats from Microsoft Teams, Slack or Google Chat, and anything that outlives the chat becomes a tracked ticket with an owner, priority and due date.

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  • 14-day free trial
  • No credit card
  • Unlimited agents, one flat price

Ticketing

Everything a ticketing system should do, without the per-seat bill

Tickets link back to the conversation that raised them, so nobody asks the customer to repeat themselves.

Tickets from any conversation

Click Create Ticket in the Inbox. The requester, email and conversation link fill in automatically.

Automatic tickets

Turn missed chats, offline messages and AI conversations that need follow-up into tickets with no manual step.

Views that keep the queue moving

My tickets, Unassigned, Overdue, Pending, On hold and more, plus saved filter views.

Status, priority and due dates

Open, In progress, Pending, On hold, Resolved and Closed, with Low to Urgent priority, types and tags.

Reply by email or add notes

Email the requester with CC from the ticket, or leave internal notes your customer never sees.

Canned replies

Save the answers you send every week and drop them into any ticket in one click.

Merge duplicates

Fold repeat tickets into one by number so the history stays in one place.

Backlog and resolution reports

Track open volume and resolution times in Analyze, and spot recurring issues to fix at the source.

How it fits together

Chat, AI and tickets in one flow

Most help desks start at the ticket. Social Intents starts at the conversation and only creates a ticket when one is needed.

1. AI answers first

An AI agent trained on your site resolves routine questions around the clock.

2. People step in where they work

Escalations land in Teams, Slack or Google Chat with the full AI transcript.

3. Follow-ups become tickets

Anything that needs finance, engineering or research is tracked to resolution.

Workflow

From first message to resolved ticket

  1. Step 1

    Customer reaches out

    On your website, WhatsApp, SMS, Messenger or email.

  2. Step 2

    AI agent answers

    It resolves what it can from your content and AI actions, 24/7.

  3. Step 3

    Your team takes over

    Escalations post to Teams, Slack or Google Chat, or the web Inbox.

  4. Step 4

    Ticket tracks the rest

    Owner, priority and due date until the requester hears back.

Microsoft Teams help desk

Run your help desk from Microsoft Teams

Your agents already live in Teams. New chats post to a Teams channel, anyone on the team can join and reply, and the customer gets the answer in your website chat, WhatsApp or SMS. Follow-ups that need more time become tickets in the same Social Intents account.

  • No extra console. Agents answer from Teams on desktop, web or mobile.
  • Waiting reminders. Repeat the Teams alert until someone joins, so no chat is missed.
  • Route by topic. Send sales, support and billing to different channels.
  • Prefer Slack or Google Chat? The same help desk works there too.
Microsoft Teams for customer support → Slack for customer support →

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A help desk built around conversations

How Social Intents differs from a typical per-seat help desk.

Social Intents vs a typical per-seat help desk
Social IntentsTypical per-seat help desk
Pricing modelFlat monthly planPer agent, per month
Unlimited agentsBasic and up
AI agent that answers customersIncludedOften a paid add-on
Choose ChatGPT, Claude or Gemini
Answer chats from Microsoft Teams, Slack or Google ChatNotifications only
Tickets created from missed chats and AI follow-upsVaries
Website chat, WhatsApp, SMS and emailVaries by plan
Agents learn a new tool

Pricing

Help desk ticketing on one flat plan

Ticketing, the email channel, custom AI actions and AI Assist for agents come with Pro. Add your whole team: seats are unlimited.

Compare all plans

Pro

$99/month, billed annually

  • Unlimited seats
  • 5,000 conversations / month with AI included
  • Help desk ticketing and email channel
  • Custom AI actions and escalation routing
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Help desk software FAQ

Common questions about ticketing with Social Intents.

What is help desk software?
Help desk software gives a support team one place to receive customer questions, answer them and track anything that needs follow-up. Social Intents combines a live chat inbox, an AI agent that answers first, and ticketing, so conversations and tickets stay linked.

What is the difference between a help desk and a ticketing system?
A ticketing system tracks issues as tickets with a status, owner and due date. A help desk is the wider toolset around it: channels, live chat, AI, reporting and the inbox. Social Intents includes both, and creates tickets from conversations only when an issue needs follow-up.

Can tickets be created automatically?
Yes. Each chat widget can create tickets automatically for missed chats, offline messages and AI conversations that need follow-up, and assign them to a teammate or leave them unassigned for triage.

Can my team run the help desk from Microsoft Teams?
Yes. New chats are posted to a Microsoft Teams channel, where any agent can join and reply without leaving Teams. Tickets for follow-up work are created and managed in the Social Intents Inbox and Tickets page. Slack and Google Chat work the same way.

Which plan includes ticketing?
Help desk ticketing is included on the Pro plan ($99 a month billed annually) and Business plan ($199), along with the email channel, custom AI actions and AI Assist for agents. All plans include the AI agent and live chat.

Do customers see our tickets?
No. Tickets are internal. Replies you choose to email to the requester arrive as normal emails, and internal notes are never sent.

Can Social Intents create tickets in our existing help desk?
Yes. AI actions can open tickets in an external help desk if you prefer to keep one, and integrations such as Jira Service Desk are available.

Related resources

Guides and integrations for your help desk.

Microsoft Teams for customer support Answer customers from Teams channels. Turn Microsoft Teams into a help desk Step-by-step guide on the blog. AI agent for customer service An AI support agent that takes action. Help desk automation Ways to automate repetitive support work. Jira Service Desk integration Send chats and tickets to Jira Service Desk. Managing tickets guide How tickets, views and automation work.

A help desk your team will actually use

Let AI answer first, answer the rest from Microsoft Teams, Slack or Google Chat, and track every follow-up as a ticket.

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14-day free trial · No credit card required · Unlimited agents on Basic and up