What actions can an AI agent perform autonomously?

With AI Actions you configure which API endpoints the agent can call. Common examples: look up order status by email or order number, initiate a return or exchange, check account balance or subscription status, update shipping address, send a confirmation email, or look up knowledge base articles. The agent does this automatically, mid-conversation.

How does the AI agent escalate to a human agent?

When the AI agent hits the boundaries of what it can handle) a complex policy question, an angry customer, or an issue outside its configured actions (it transfers the entire conversation to a human agent in Microsoft Teams, Slack, or Google Chat. The human sees every message exchanged, every action the AI took, and the full customer context before they reply.

How is an AI agent different from a traditional helpdesk chatbot?

Traditional helpdesk chatbots route tickets. Social Intents AI agents resolve them. By connecting to your actual systems via AI Actions, the agent can close a support ticket without any human involvement, while still knowing when to escalate. And when it does escalate, it goes to your team in Teams or Slack, not a separate helpdesk dashboard.

Autonomous AI) Takes Action, Not Just Answers

AI Agent for Customer Service

A chatbot looks up answers. An AI agent actually does things. Yours looks up order status, processes refunds, updates account details, and resolves tickets, without anyone on your team lifting a finger. When a situation genuinely needs human judgment, it escalates to Teams, Slack, or Google Chat with a complete activity trail attached.

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75%

Tickets Auto-Resolved

24/7

Autonomous Coverage

<60s

Avg Resolution Time

0

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AI Agent vs. AI Chatbot

AI Agent for Customer Service vs. Standard Chatbot

A chatbot retrieves answers. An AI agent completes tasks. Here's what that means for your support team.

Capability	Standard Chatbot	Social Intents AI Agent
Answer FAQ questions	✓	✓
Look up order status in real time	-	✓ via AI Actions
Initiate a return or refund	-	✓ via AI Actions
Update customer account info	-	✓ via AI Actions
Escalate to human with full context	✓ (limited)	✓ Teams/Slack/Chat
Agents stay in Teams/Slack	-	✓ No new tool
Multi-step task completion	-	✓

What Your AI Agent Can Do With AI Actions

Connect your systems once. The AI agent calls your APIs automatically during every conversation.

Order Management

Look up order status, tracking info, estimated delivery (by email address or order number) without any agent involvement.

Returns & Refunds

Initiate returns, check refund eligibility, and send return labels, all autonomously within the chat conversation.

Account Updates

Update shipping address, billing info, subscription tier, or contact preferences, securely verified before any changes.

Knowledge Base Search

Train the agent on your help docs, PDFs, and website. It surfaces the right answers from your existing content automatically.

Smart Escalation

When the agent can't resolve something, it hands off to a human in Teams or Slack with the full conversation, all actions taken, and customer context attached.

CSAT & Reporting

Post-chat satisfaction surveys, resolution rate tracking, and escalation analytics, so you can see where to expand automation.

Frequently Asked Questions

An AI agent for customer service goes beyond answering questions (it takes action. Using AI Actions, it can look up order status, process returns, update account information, and check shipping) all autonomously during the conversation. When an issue is too complex, it escalates to a human agent in Teams, Slack, or Google Chat with full context.

A chatbot answers questions. An AI agent answers questions AND takes action. Social Intents AI agents can call your APIs, update records in your CRM, check order management systems, and perform multi-step workflows, not just retrieve answers from a knowledge base.

With AI Actions you configure which API endpoints the agent can call. Common examples: look up order status, initiate a return or exchange, check account status, update shipping address, send a confirmation email, or search knowledge base articles. The agent executes these automatically, mid-conversation.

When the agent can't resolve something autonomously, it hands off to a human in Teams, Slack, or Google Chat. The agent attaches every message exchanged, every action it took, and the full customer profile, so the human can pick up without asking the customer to repeat themselves.

Yes. You control exactly which API calls the agent can make and what data it accesses. Social Intents never stores payment information. All connections to your systems use API keys or OAuth that you provide and can revoke at any time. Data stays within your configured system boundaries.

Traditional helpdesk chatbots route tickets to a new tool your agents log into. Social Intents AI agents resolve tickets autonomously, and when they can't, they route to Teams or Slack where your agents already work. No new software. No new login. No new training.

Basic setup with knowledge base Q&A takes about 30 minutes. Adding AI Actions to connect your order management or CRM systems typically takes a few hours depending on your APIs. Most teams are running their first autonomous agent flows the same day they start.

Deploy Your AI Support Agent Free

Set up your knowledge base. Connect your order APIs. Watch the agent resolve tickets autonomously while your team handles what matters most.

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