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Autonomous AI: Takes Action, Not Just Answers

AI Agent for Customer Service

A chatbot looks up answers. An AI agent actually does things. Yours looks up order status, processes refunds, updates account details, and resolves tickets, without anyone on your team lifting a finger. When a situation genuinely needs human judgment, it escalates to Teams, Slack, or Google Chat with a complete activity trail attached.

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75%
Tickets Auto-Resolved
24/7
Autonomous Coverage
<60s
Avg Resolution Time
0
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AI Agent vs. AI Chatbot

AI Agent for Customer Service vs. Standard Chatbot

A chatbot retrieves answers. An AI agent completes tasks. Here's what that means for your support team.

Capability Standard Chatbot Social Intents AI Agent
Answer FAQ questions✓✓
Look up order status in real time-✓ via AI Actions
Initiate a return or refund-✓ via AI Actions
Update customer account info-✓ via AI Actions
Escalate to human with full context✓ (limited)✓ Teams/Slack/Chat
Agents stay in Teams/Slack-✓ No new tool
Multi-step task completion-✓

What Your AI Agent Can Do With AI Actions

Connect your systems once. The AI agent calls your APIs automatically during every conversation.

Order Management

Look up order status, tracking info, estimated delivery (by email address or order number) without any agent involvement.

Returns & Refunds

Initiate returns, check refund eligibility, and send return labels, all autonomously within the chat conversation.

Account Updates

Update shipping address, billing info, subscription tier, or contact preferences, securely verified before any changes.

Knowledge Base Search

Train the agent on your help docs, PDFs, and website. It surfaces the right answers from your existing content automatically.

Smart Escalation

When the agent can't resolve something, it hands off to a human in Teams or Slack with the full conversation, all actions taken, and customer context attached.

CSAT & Reporting

Post-chat satisfaction surveys, resolution rate tracking, and escalation analytics, so you can see where to expand automation.

See it work

An AI agent for customer support that resolves, then hands off

Your AI support agent reads the question, calls the right AI Action, answers with real data, and knows when a person should take over.

  1. 1

    Understands the request. Trained on your help center, policies and product pages.

  2. 2

    Takes action. Calls your order, billing or CRM APIs through AI Actions you control.

  3. 3

    Escalates with context. Sales leads and judgment calls go to the right Teams, Slack or Google Chat channel with the full transcript.

How it works

How your AI support agent goes live

Most teams answer their first customers the same day.

  1. Step 1

    Train it on your content

    Add your website, sitemap, help docs and files, plus Q&A for exact policies.

  2. Step 2

    Connect AI Actions

    Let it call your order, billing or CRM APIs. You choose exactly which ones.

  3. Step 3

    Resolve chats 24/7

    It answers on your website, WhatsApp, SMS and Messenger around the clock.

  4. Step 4

    Escalate to your team

    Handoffs post to Microsoft Teams, Slack or Google Chat with full context.

Use cases

An AI support agent for every kind of team

The same agent adapts to your content, your systems and your escalation rules.

Ecommerce

Order status, returns, exchanges, shipping changes and product questions.

See how

SaaS & software

Account lookups, plan questions, onboarding help and bug intake for engineering.

See how

Higher education

Admissions deadlines, financial aid questions and routing to the right office.

See how

Finance

Account and application status with escalation to licensed staff.

See how

Healthcare

Appointments, hours, insurance questions and handoff to front-desk staff.

See how

Real estate

Listing questions, showing requests and lead qualification for agents.

See how

AI customer service agent pricing

Flat pricing, not a fee per resolution

Many AI support agents bill per resolved conversation, so the better they work, the more you pay. Social Intents includes AI answers in every plan. AI Actions and help desk ticketing come with Pro at $99 a month, with unlimited seats.

Intercom and Fin AI pricing explained → Social Intents pricing →

1,000 AI-resolved chats a month

List prices, November 2026

Per-resolution AI agent at $0.99$990/mo

Before help desk seats

Social Intents Pro$99/mo

Up to 5,000 conversations, unlimited seats, AI Actions and ticketing

Frequently Asked Questions

An AI agent for customer service goes beyond answering questions: it takes action. Using AI Actions, it can look up order status, process returns, update account information, and check shipping, all autonomously during the conversation. When an issue is too complex, it escalates to a human agent in Teams, Slack, or Google Chat with full context.
A chatbot answers questions. An AI agent answers questions AND takes action. Social Intents AI agents can call your APIs, update records in your CRM, check order management systems, and perform multi-step workflows, not just retrieve answers from a knowledge base.
With AI Actions you configure which API endpoints the agent can call. Common examples: look up order status, initiate a return or exchange, check account status, update shipping address, send a confirmation email, or search knowledge base articles. The agent executes these automatically, mid-conversation.
When the agent can't resolve something autonomously, it hands off to a human in Teams, Slack, or Google Chat. The agent attaches every message exchanged, every action it took, and the full customer profile, so the human can pick up without asking the customer to repeat themselves.
Yes. You control exactly which API calls the agent can make and what data it accesses. Social Intents never stores payment information. All connections to your systems use API keys or OAuth that you provide and can revoke at any time. Data stays within your configured system boundaries.
Traditional helpdesk chatbots route tickets to a new tool your agents log into. Social Intents AI agents resolve tickets autonomously, and when they can't, they route to Teams or Slack where your agents already work. No new software. No new login. No new training.
Basic setup with knowledge base Q&A takes about 30 minutes. Adding AI Actions to connect your order management or CRM systems typically takes a few hours depending on your APIs. Most teams are running their first autonomous agent flows the same day they start.
An AI support agent is an AI that handles customer support conversations end to end. It answers from your knowledge base, takes actions such as looking up orders through your APIs, and hands the conversation to a person when it should. In Social Intents, that handoff goes to Microsoft Teams, Slack or Google Chat.
Social Intents includes the AI agent in every plan, from $39 a month billed annually, with no per-resolution fees. AI Actions, escalation routing and help desk ticketing are included on Pro at $99 a month with unlimited seats. Per-resolution AI agents such as Intercom Fin charge $0.99 for each resolved conversation.
Yes. On Pro and above, AI conversations that need follow-up can automatically become tickets with an owner and priority. AI Actions can also open tickets in an external help desk if you prefer to keep one.
You can choose OpenAI ChatGPT, Anthropic Claude or Google Gemini. GPT-6 Luna is the default and is included with no API key. Other GPT models, Claude and Gemini use your own API key, and you can switch engines without retraining.

Related resources

More on AI agents for customer support.

Help desk software AI agent, live chat and ticketing in one place. AI Actions Connect the AI agent to your APIs and systems. Customer support live chat Live chat with AI handoff for support teams. Fin AI alternative An AI agent without per-resolution fees. Chatbase alternative An AI agent with your team built in. How to create an AI agent Step-by-step guide on the blog.

Deploy Your AI Support Agent Free

Set up your knowledge base. Connect your order APIs. Watch the agent resolve tickets autonomously while your team handles what matters most.

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Team plans from $39/month · Unlimited agents on Basic and above · Cancel anytime