The Fin AI alternativewithout per-resolution fees
Fin bills $0.99 every time it resolves a conversation, so a better AI means a bigger invoice. Social Intents gives you an AI agent on ChatGPT, Claude or Gemini that answers from your content, takes action through your APIs and hands off in Microsoft Teams, Slack or Google Chat, on a flat monthly plan.
- 14-day free trial
- No credit card
- Unlimited agents on Basic and up
An AI agent resolving 1,000 chats a month
List pricesFin on your existing help desk vs a flat-rate AI agent
- 1,000 resolutions × $0.99$990
- Help desk subscriptionExtra
- AI agent, AI Actions and handoffIncluded
- Up to 5,000 conversationsIncluded
List prices, November 2026. Grows with every extra resolution.
Quick answer
Updated November 3, 2026What is the best Fin AI alternative?
If you want an AI agent with a predictable monthly price, Social Intents is the closest Fin alternative. It answers from your website and documents, runs AI Actions against your systems, and escalates to people in Microsoft Teams, Slack or Google Chat. AI answers are included in every plan, and AI Actions come with Pro at $99 a month.
Fin is the AI agent from the company that renamed itself from Intercom to Fin in May 2026. It runs inside Intercom or on Zendesk, Salesforce, HubSpot and other help desks. If you are replacing the whole Intercom help desk, see our Intercom alternative.
The meter
How Fin is billed
The meter behind every Fin invoice. Full plan details and a calculator are on our Intercom and Fin pricing page.
$0.99 per resolution
Charged when a customer does not ask for more help after Fin’s last answer. Procedure handoffs are also $0.99.
$9.99 per qualified lead
Sales use is billed at ten times the support rate for each qualified lead.
50-outcome monthly minimum
Running Fin on another help desk has no seat fee, but there is a monthly minimum, plus your help desk bill.
Compare
Social Intents vs Fin, as an AI agent
How the two AI agents compare on what they know, what they can do and where they hand off.
| Social Intents | Fin | |
|---|---|---|
| AI pricing | Included in plan | $0.99 per resolution |
| AI engine | ChatGPT, Claude or Gemini (your choice) | Fin’s own AI |
| Learns from websites, sitemaps and files | ||
| Exact-answer Q&A pairs | Snippets | |
| Takes action through your APIs | AI Actions (Pro) | Procedures and data connectors |
| Hands off to people in Microsoft Teams | ||
| Hands off in Slack or Google Chat | ||
| Works alongside your current help desk | AI Actions can open tickets there | Runs on Zendesk, Salesforce, HubSpot and more |
| Turns AI follow-ups into tickets | Pro and up | In your help desk |
| Channels | Website, WhatsApp, SMS, Messenger, email | Depends on help desk |
| Free trial | 14 days | 14 days |
Feature map
Bring your Fin setup with you
Every part of a Fin deployment has a place to go.
| What you set up in Fin | Where it lives in Social Intents |
|---|---|
| Knowledge sources and articles | Data sources: website crawl, sitemap, single pages and files |
| Snippets for exact answers | Q&A pairs, which take priority for policies and pricing |
| Guidance on tone and rules | System instructions for the AI agent |
| Procedures and data connectors | AI Actions that call your APIs mid-conversation |
| Handoff to your help desk inbox | Handoff triggers and escalation routing to Teams, Slack or Google Chat channels |
| Resolution and CSAT reporting | CSAT, AI topic analytics and conversation reports |
Reasons
Why teams replace Fin
Budget for AI once, not per answer
With Fin, every improvement to your content raises the bill. With Social Intents, AI answers are part of your plan’s conversations, so better answers do not cost more.
Flat plans from $39
Pick the model
Run on GPT-6 Luna with no API key, or bring your own key for other GPT models, Claude or Gemini. Switch any time without retraining.
OpenAI, Anthropic or Google
Handoffs land where people work
When the AI should step back, the chat goes to the right Microsoft Teams, Slack or Google Chat channel with the full transcript, instead of a help desk queue.
Route sales, support and billing separately
Keep or replace your help desk
Let AI Actions open tickets in the help desk you already use, or use Social Intents tickets for follow-ups. Either way, you are not paying per resolution.
Ticketing on Pro
Migration
Move from Fin in four steps
You can keep your current help desk while you switch.
-
Step 1
Copy your knowledge
Add the same help center URLs, sitemaps and files Fin learned from.
-
Step 2
Rebuild procedures
Recreate Fin procedures as AI Actions that call the same APIs.
-
Step 3
Set handoff and routing
Add trigger phrases and send each topic to the right channel.
-
Step 4
Go live and compare
Launch on your site and watch resolution and CSAT before you turn Fin off.
Fair comparison
An honest fit check
Fin is a capable AI agent. Here is when each one makes sense.
Stay with Fin if you need
- Billing tied directly to resolved conversations, which some finance teams prefer
- An AI voice agent for phone support (Fin Voice)
- AI inside a large Intercom, Zendesk or Salesforce deployment you plan to keep
- Sales qualification billed per qualified lead
Switch to Social Intents if you want
- An AI agent with a fixed monthly price
- Your choice of ChatGPT, Claude or Gemini
- Handoffs straight into Microsoft Teams, Slack or Google Chat
- Website, WhatsApp, SMS and Messenger AI on one plan
Stop paying every time your AI does its job
Flat-rate AI agent, with handoff to your team in Teams, Slack or Google Chat.
Fin AI alternative FAQ
Common questions from teams replacing Fin.
What is the best Fin AI alternative?
Is Fin the same as Intercom?
How is Fin AI priced?
Can I replace Fin but keep Zendesk or my current help desk?
Can the Social Intents AI take actions like Fin procedures?
Is there a free trial?
Keep comparing
More AI agent comparisons and pricing.
Flat-rate AI that hands off to your team
Train your AI agent in minutes, connect AI Actions, and route the rest to Microsoft Teams, Slack or Google Chat.
14-day free trial · No credit card required · Unlimited agents on Basic and up
Pricing sources: fin.ai/pricing, “Today Intercom becomes Fin”, checked November 3, 2026. All prices are US list prices in USD before tax and any negotiated discounts. Vendors change pricing often, so confirm current numbers on their site before you buy. Fin is a trademark of its owner. Social Intents is not affiliated with or endorsed by Fin.