Social Intents is an amazing Olark alternative.
Easy installation, a powerful set of features, and amazing UX, Social Intents has everything you need to chat and convert website visitors in Teams and Slack.
Social Intent’s live chat software is a powerful alternative to Olark, offering you all the features you need to talk to website visitors, convert them into customers, and offer great customer service directly from the tool you use every day - Microsoft Teams and Slack.
With Social Intents, you can increase the number of leads you generate from the website, provide great customer service, and more. And you can do it all without having to switch between tools and platforms.
Why Choose Social Intents instead of Olark?
- A ridiculously simple installation. With Social Intents’ Teams and Slack integrations, connecting live chat with a team or channel takes mere seconds.
- Complete Teams and Slack integration. Once integrated, all website chat requests will automatically appear in that team or channel automatically, and your team can engage with visitors without leaving the app.
- Great UX. Your visitors will see a chat widget integrated into your website, and will never know that you chat with them from Teams or Slack. They will appreciate and enjoy the amazing experience, and fast response times from your customer service team, though.
But there’s more - Social Intents gives you full control over that experience.
You can customize the widget to match your brand, change colors, add your logo, and more.
Targeting rules allow you to target the right customers with the right message at the right time.
Proactive chat invites give you the power to engage visitors, and convert them into leads.
You can process customer requests faster with the Slash Commands that you know so well already.
Availability settings mean that you can set the chat offline and prevent customers from trying to reach your team when they are away.
Full Zapier integration gives you the power to send leads and chat transcripts pretty much anywhere you want.
Chat transcripts are stored in our system to allow for live chat reporting and analytics.
And finally, the department-based routing option in Slack allows you to set up a drop-down list of departments for your website visitors that each can route to separate channels in Slack.
But that really is just the tip of the iceberg...
Olark vs Social Intents: Full Comparison
| Social Intents | Olark | |
|---|---|---|
| Monthly price | From $39/mo | From $29/agent |
| Feature comparison | ||
| Operators | Unlimited Agents Included | Per Agent Pricing |
| Multiple Chat Widgets | Yes. Each can route to a separate channel | 1 only |
| Custom Key/Values | Send custom data to Teams and Slack | Yes |
| Chat Transcript Toggle | Ability to disable for privacy reasons | No |
| Canned Responses | Yes | Yes |
| Web Dashboard | Yes | Yes |
| Native Microsoft Teams Integration | Yes | No |
| Native Slack Integration | Yes | No |
Frequently Asked Questions
Why should I choose Social Intents vs Olark?
Social Intents is the no. 1 dedicated live chat solution for Microsoft Teams and Slack, offering a true and complete integration between your live chat and these apps.
With Social Intents, you get to support customers and convert more visitors right from the place where you and your team are already - Teams and Slack - and do it with complete bi-directional integration.
Your chat requests appear in a channel of your choice, and your team can talk to clients without having to switch between different platforms.
How does Social Intents work?
Social Intents sends all live chat requests to the Teams or Slack channel you choose. You can then chat with visitors from these tools directly.
Can I try Social Intents before I buy it?
Of course. We offer a 14-day free trial of the Pro account. During the trial, you’ll be able to test all of Social Intent’s features to make sure you love the product. You can cancel the trial at any time and there are never any contracts.
