Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of …

14 Live Chat Tips for Customer Support Teams Read More »

Are you looking to improve how you converse with customers via live chat? Want to know what are the best practices for using live chat to engage and convert website visitors? FACT: Of the many …

13 Live Chat Best Practices For Conversing with Customers Read More »

Are you wondering how to use live chat for sales? Looking for advice on how to implement a sales live chat strategy for your organization and use live chat as a powerful sales tool? Isn’t …

Live Chat for Sales: 9 Best Practices for Using Sales Live Chat Effectively Read More »

Supporting customers over live chat doesn’t automatically mean sacrificing the human touch and connection you get with other support channels. Quite the contrary, in fact. Below I’m breaking down what live chat support is, and …

Live Chat Support: Definition, Benefits, and Best Practices Read More »

Are you wondering what are the benefits of live chat for customer service? Looking for more information on whether live chat is the right channel to support your customers? Did you know that the majority …

8 Benefits of Live Chat for Customer Service Read More »

Are you using live chat for customer service and want to improve your customers’ experience with it? Looking for advice to improve live chat customer service? FACT: When it comes to customer support, live chat …

How to Improve Live Chat Customer Service Read More »