15 Ways to Use Live Chat for Lead Generation
Are you looking for new ways to generate leads? Have you thought of using live chat for lead generation? FACT: Attracting visitors and converting them into leads is no small feat. It’s no surprise that …
What is Proactive Live Chat: How to Engage Visitors with Proactive Chatting
Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more …
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12 Tips on How to Use Microsoft Teams Effectively
Has your company started using Microsoft Teams recently? Are you looking for advice on using MS Teams more effectively? FACT: Microsoft Teams has revolutionized how teams work together, collaborate, and get work done. Having said …
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How and Why Use Microsoft Teams for Customer Support
Are you using MS Teams to collaborate and make work happen? Wondering whether you should also start using Microsoft Teams for customer support? Using MS Teams for customer support or as a help desk means …
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14 Live Chat Tips for Customer Support Teams
Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of …
13 Live Chat Best Practices For Conversing with Customers
Are you looking to improve how you converse with customers via live chat? Want to know what are the best practices for using live chat to engage and convert website visitors? FACT: Of the many …
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Live Chat for Sales: 9 Best Practices for Using Sales Live Chat Effectively
Are you wondering how to use live chat for sales? Looking for advice on how to implement a sales live chat strategy for your organization and use live chat as a powerful sales tool? Isn’t …
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Live Chat Support: Definition, Benefits, and Best Practices
Supporting customers over live chat doesn’t automatically mean sacrificing the human touch and connection you get with other support channels. Quite the contrary, in fact. Below I’m breaking down what live chat support is, and …
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8 Benefits of Live Chat for Customer Service
Are you wondering what are the benefits of live chat for customer service? Looking for more information on whether live chat is the right channel to support your customers? Did you know that the majority …
How to Improve Live Chat Customer Service
Are you using live chat for customer service and want to improve your customers’ experience with it? Looking for advice to improve live chat customer service? FACT: When it comes to customer support, live chat …