Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who never did his duty properly, skipped a quality assurance spot-check, and … nearly tanked the […]

Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website.  Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty, research opportunities, or even some stats on the campus placements. Now, you probably feature answers

Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you read it right – 79 percent! This suggests that unless your live chat agents answer

Are you implementing a proactive live chat strategy for your website? Looking for advice on creating live chat welcome messages that prompt visitors to start chatting? You know, I keep coming seeing these two statistics whenever I look for advice on proactive chatting:  Incredible, right?  But proactive live chat is also something many of our

Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live chat goals – drive more leads, start more sales chats, or provide memorable customer service.